By purchasing or ordering a product or services online or in our store, you agree to our terms and conditions. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
Goods must be returned in their original condition.
rummages.co.nz will exchange or credit less 25%, not including any freight or postage. An in-store credit voucher will be given within 7 days of purchase.
Please choose carefully as we do not process refunds if you change your mind. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Purchasing Second-Hand Items:
We endeavor to inspect any and all goods prior to sale to ensure they are in working order, they are sold on an as-is-where-is basis. Please ensure they are fit for your exact requirements and your chosen trades person has confirmed that they meet these requirements.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
Return and Refund Processes:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 154 Belvedere Road Carterton Wellington NZ 5713.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 154 Belvedere Road Carterton Wellington NZ 5713
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item with a value of $75 and over, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.